Refund policy
Return & Refund Policy
Thank you for your support and trust. Your satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.
30-Day Hassle-Free Return
We offer a 30-day return period starting from the date your package is delivered and signed for.
Return Condition: Items must be in their original, unused condition, without washing, damage, or wear. All original tags and packaging must remain intact.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon receipt. Contact us within 48 hours if:
The item was damaged during shipping.
You received an item different from your order.
The product has manufacturing defects or quality issues.
Solution: Return and replacement shipping costs will be fully covered by us. We will arrange a fast re-delivery or process a full refund for you.
How to Start a Return (4 Simple Steps)
To ensure efficient processing, do not return items without prior confirmation:
Contact Support: Send an email to our official support email with your order number and reason for return (include clear photos if reporting quality issues).
Get Approval: Our team will review your request within 24 hours and send you a Return Merchandise Authorization (RMA) and detailed instructions.
Arrange Return: For eligible returns, we will provide a prepaid shipping label or coordinate a pickup with the courier at no cost to you.
Send Package: Pack the item securely and give it to the courier.
Refund Information
Inspection Time: Quality inspection will be completed within 3–5 business days after we receive the returned item.
Refund Method: Once approved, the refund will be automatically processed back to your original payment account.
Processing Time: Refunds typically take up to 10 business days to appear in your account. If not received after 15 business days, please contact your bank or reach out to us for a transaction reference number.
Contact Us
If you have any questions regarding returns or refunds, please feel free to reach out for support:
Customer Service Email: OrinService@outlook.com
Response Time: We guarantee a reply within 24 hours on all working days.