FAQ

Q1: How do I place an order?

The ordering process is simple and clear, with only 4 steps:

Select Products: Browse our product list and add your favorite items to the cart.

Fill Information: Go to the checkout page and enter your shipping address and contact details accurately.

Secure Payment: We accept all major global credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed directly through a high-level encrypted payment gateway without complicated redirects.

Order Confirmation: Once payment is completed, you will receive a confirmation email immediately, and we will arrange shipment for you as soon as possible.

Security Guarantee: We use internationally recognized PCI-DSS certified platforms and end-to-end encryption. Your credit card information is processed directly through secure financial channels, and no sensitive card data is stored in our system, ensuring 100% safe payment.

Q2: Is my payment information secure?

Absolutely secure. Protecting your privacy and financial safety is our core responsibility. We use dual security protection:

Global Financial Standard: Our payment platform is PCI-DSS compliant, meeting the highest global payment security standards.

Bank-Level Encryption: With SSL/TLS end-to-end encryption, sensitive data like credit card number and billing address is fully encrypted during transmission. Even our internal staff cannot view your card information, providing a completely safe shopping experience.

Q3: Where is my order shipped from? How long will delivery take?

All items are shipped directly from our USA Warehouse to ensure quality control and efficient processing.

Order Processing: After order confirmation (usually within 12 hours of payment), we will finish packing and hand over to the logistics company within 2 business days.

Estimated Delivery Time:

US Domestic Orders: Fast shipping, standard delivery in 3–5 business days.

International Orders: Generally 7–15 business days, depending on destination distance and local logistics conditions.

Q4: Do I need to pay extra tariffs or import taxes upon delivery?

No extra fees at all. To make cross-border shopping as easy as local shopping, we use an all-inclusive pricing model:

All Taxes Included: The total amount at checkout already covers product cost, international shipping, import duties and VAT of the destination country.

No Hidden Fees: Upon delivery, you do not need to pay any extra fees to customs or courier. We handle all customs clearance and tax payment.

Hassle-Free Receipt: With all taxes prepaid, your package clears customs smoothly, truly giving you “what you see is what you get”.

Q5: How can I track my shipment in real time?

We provide fully transparent order tracking service:

Email Notification: Once shipped, the system will automatically send a tracking number to your registered email.

Account Tracking: Log in to your account anytime to check real-time logistics status in “Order History”.

Official Tracking: Use the tracking number on the official websites of UPS, DHL, FedEx, etc., to check package location and estimated delivery date.